Comprehensive Application Managed Services with 24/7 Support for Your Critical Systems

Application Managed Services by OGIS Philippines, Inc. (OGIS-PH), offered through FastTrack Managed Services, provides around-the-clock support for Very High priority issues and standard 8/5 support for Low, Medium, and High priority concerns. Upon signing a contract, customers gain access to the OGIS-PH-developed Support Portal, an incident management tool designed to address SAP-related issues.
Through the Support Portal, our Customer Experience Executives manage incoming tickets and ensure 24-hour monitoring of high-priority cases escalated to our expert support team. This setup enables seamless collaboration between customers and our specialists, ensuring fast and efficient issue resolution.

FMS Resources

We take pride in our resources, as most of our Infrastructure Engineers and Application Specialists are certified by SAP, AWS, and Acumatica, with nearly two decades of experience in the support field. This ensures OGIS-PH’s capability to resolve your issues.

FMS Competencies:

• Acumatica Certified Support Specialist
• Acumatica Certified Technical Specialist

Service Level of Agreement
Because we value our customers, we are committed to providing the standard Service Level of Agreement (SLA).

Service Level of Agreement

Our SLA’s serve as the key performance indicator for our support specialists. It drives them to perform better to our customer’s benefit.

What’s in it for you when you engage with us through Application Managed Services?
Cost savings – your resources can focus on more important things than wasting time resolving SAP-related concerns.

Let’s work together and make your life easier while you grow your business.
We’d love to know more about your company’s system-related challenges and explore how we can address them. Please feel free to reach out if there is anything we can do to help.

The value of partnering with us.
With more than twenty years in the IT support industry, partnering with us will help you:

• Improve your System’s Performance. Over time, as we address your system concerns, it will become more stable and available for the whole organization to use. It will increase the efficiency of your business process, and financially, it will lower your OPEX because the number of problems and escalations decreases as the productivity of your resources increases.
• Platform stability. With AMS, recurring problems will become a thing of the past as they are resolved conclusively, preventing unnecessary further escalations. Your resources will enjoy a better user experience, with the right configurations that meet your business requirements. The stakeholders’ needs and expectations will be effectively addressed, and the overall result will enhance your organization’s productivity.
• Room for Innovation. With fewer system-related problems to deal with, your resources can now focus more on the smarter way of doing business. Time can be spent on innovations, allowing you to think “out of the box” and make crucial business decisions without any distractions to your company’s advantage.
• Business continuity is secured when AMS is in place. It reduces the risk of system downtime and allows your organization to plan for future improvements like system integration and automation of back-office functionalities.
• Return on Investment. With an optimized business process in place, your organization can start reaping the benefits of having a “state-of-the-art” ERP system. An organization with a proactive approach to AMS will result in significant productivity of resources and can focus more on finding ways to identify unnecessary costs and increase revenue.
• Better money management – Centralizing data and accounts receivable will help ensure better billing and collection. Your investment will be monitored appropriately on time.

See firsthand how our expert support team
resolves issues efficiently. 

Submit a test ticket and explore the seamless experience of our managed services.